Store Policy
Customer Care
Elaine Monet Candle Co ("EMC2") is a Black woman-owned and operated company ("LLC") based in Philadelphia, PA. We hand-pour every single candle with love and create unique scents for everyone to enjoy. Family is very important to us and as such, when you welcome our candles into your home please know that your candle was made with love and with you and your loved one's health in mind. We only use natural soy wax and skin-safe fragrances to make our candles. If you have any questions please feel free to contact us by email at info@elainemonetcandles.com. To receive updates on new products and promotions please subscribe below and follow us on Instagram. We thank you for your interest and appreciate your business!
Privacy & Safety
Your privacy is of the highest importance to Elaine Monet Candle Co. We do not sell, trade, or rent your Personal Data with any third parties. We use third-party banking to verify payment and you will be notified by email when your purchase has been completed successfully. There is no perfect security. We have implemented appropriate and reasonable organizational, technical and administrative safeguards to protect Personal Data. You are responsible for maintaining the secrecy of any credentials that can be used to access any account or service with Elaine Monet Candle Co. If you should suspect any unauthorized activity, please report this to us immediately.
Wholesale Inquiries and CUSTOM orders
Elaine Monet Candle Co ("EMC2") now accepts direct wholesale orders. Wholesale prices (50% off MSRP) are available with purchases of $200 or more, not including shipping cost.
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All wholesale inquires and special-order requests should be sent by email to info@elainemonetcandles.com. Orders must be approved by EMC2 and be paid in full prior to fulfillment. Typical turnaround time is approximately 8-10 business days. If the scent, vessel, lid, or labels you would like to order is not available, please let us know. We can accommodate most requests.
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EMC2 also offers wholesale on FAIRE for those who are interested!
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General Terms and Agreements
To qualify for wholesale services with EMC2, you must be a valid business and by agreeing to these terms, you are certifying as such. You are authorized to only sell wholesale products through the retail store listed or websites connected to the retail store.
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Payment Requirements
All orders will need to be paid in full prior to the start of order fulfillment. All payments can be made through invoices. The buyer will be responsible for all shipping costs (if applicable). The buyer is also responsible for any related sales tax that may apply.
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Delivery/Shipping Damages
Any damages to the product as a result of shipping will be covered by EMC2 and the damaged product will be replaced at no additional charge or will be refunded for cost per unit.
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Retail Sale Price Agreement
__Business Name__ agrees to sell the contracted product for no less than what it is sold for on the EMC2 website. Seller agrees to only discount the EMC2 products by 10% if running an in-store sale. Any other price difference from these terms will need to be approved prior to sale (see SHOP ALL for retail prices).
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Other Terms
EMC2 will supply candle care stickers that will be affixed to the bottom of each vessel in the amount of 1 per candle ordered (free of charge).
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Termination of Terms
EMC2 agrees to provide 30-day notice of termination of wholesale contract to the owner of _______ (if applicable). The owner of _______ is able to terminate the wholesale contract with EMC2 at any time, for any reason. Please provide notification of termination in writing via email to info@elainemonetcandles.com.
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If any of these terms/agreements are not upheld by __Business Name__, EMC2 has the right to terminate the wholesale contract prior to the 30-day notice listed above.
Custom Brands/Store Labels
Custom labels are available for design in lieu of EMC2 brand labels, for an additional fee. If you are interested in this option, please let us know. A price quote will be generated depending on the type and style of labels requested.
Payment Methods
- Credit / Debit Cards
- PayPal
- Klarna.
- Apple Pay
- Offline Payments